Shipping Policy

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.
During peak seasons or promotional events, order handling may take an additional 1–2 days.

Processing includes:

• Quality control and product inspection

• Safe and protective packaging

• Dispatch confirmation and tracking number creation

2. Shipping Methods & Estimated Delivery Time

AIDI partners with trusted international logistics carriers to ensure safe and timely delivery.
Delivery time varies by region and shipping method.

Delivery times are estimates and may vary due to customs clearance or local courier delays.

3. Shipping Coverage

We ship worldwide to over 80 countries and regions, including:
🇺🇸 United States 🇨🇦 Canada 🇬🇧 United Kingdom 🇪🇺 European Union 🇦🇺 Australia 🇸🇬 Singapore 🇯🇵 Japan

If your destination is not listed at checkout, please contact our sales team for a custom shipping quote.

4. Shipping Costs

• Free Standard Shipping on selected products and promotional offers

• Shipping costs for international orders are calculated based on destination, weight, and delivery method at checkout

• Expedited or special shipping requests may incur additional charges

AIDI aims to provide the most cost-effective and transparent shipping options for all customers worldwide.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking number and carrier information.
You can track your shipment status online within 24–48 hours after dispatch.

If you do not receive your tracking details, please contact our support team at sales06@aidibath.com.

6. Delays or Lost Packages

While we strive for on-time delivery, delays may occur due to weather, customs inspection, or logistics network congestion.
If your package is delayed or lost in transit, please reach out to our customer service team within 15 days of the expected delivery date.
We will assist in locating or reshipping your order.

7. Customs Duties & Taxes

International shipments may be subject to customs duties, import taxes, or clearance fees imposed by your country.
These charges are not included in the product or shipping prices and are the responsibility of the customer.

Customs procedures vary by country. We recommend checking with your local customs office for more information.

8. Shipping Restrictions

Certain products or destinations may have restrictions due to carrier limitations or import regulations.
If we are unable to ship to your country, we will notify you and issue a full refund.

9. Contact Information

For any questions regarding shipping, delivery, or tracking, please contact our global support team:

📧 Email: sales06@aidibath.com
📞 Phone / WhatsApp: +86 130 0755 0127 / +86 158 0379 3110
🌐 Website: www.aidibathe.com

Our service team is available Monday–Friday, 9:00–18:00 (GMT+8).